Verity members, I’m trying. I’m really trying.
I know Mint.com is awesome. I agree with y ou. I know about all the cool features it has to help you manage your finances online. I signed up for them when they debuted because I wanted to get Verity in the queue for support. I wanted to get savvy on how to use Mint.com so that when you called, I could help you.
Now it is many months later and the only thing I can see is my Chase credit card. 🙁 And, I’ve had multiple requests from members asking if Verity could please sign-up to be a part of Mint.com because of it’s awesomeness.
Twenty minutes ago, I logged into my personal Mint profile. Sure enough, I still can’t add my Verity accounts. I can only see my lonely Chase credit card. I do see that Mint.com can link up to Verity’s branded ShareBuilder site, but now that ShareBuilder is a part of ING… that is another topic for another post.
So I went to the Mint’s Contact Form as directed and said this:
I am eCommerce Manager at Verity Credit Union. I signed up for Mint.com (as well as some of my co-workers) many months ago in the hopes of getting our credit union supported in anticipation of members signing up for Mint.com in the future. Well, members are inquiring why Verity isn’t participating and all we can say is “it’s up to Mint.com, not us.” Please consider supporting Verity Credit Union soon. Please contact me at my work email or directly at my work phone number if I can help facilitate this in any way. Thanks!
Verity members, I had to submit this request 6 times. I kept getting an error message saying my connection had been reset. Thank goodness I cut and pasted my email otherwise that would have added fuel to the fire of my annoyance.
My 7th attempt finally went through (I assume) because I finally got an auto-generated response in my inbox:
“Hey Laurel McJannet,
Thank you so much for your email. We love hearing from you, whether you’re sharing a great testimonial or something we’d better fix. All of us are working really hard to make Mint better for you.
If you’ve asked us for an answer, we promise to get back to you as soon as possible. If we’re not fast enough, please check out our Community Forums at http://forums.mint.com. Other Mint enthusiasts, and our own customer support team, are posting answers to commonly asked questions on a daily basis.
All the best, The Mint Customer Service Team”
So like you, dear Verity members, I am waiting. I will continue to monitor Mint and will share my progress here. If you want Mint.com to support Verity, I strongly encourage you to attempt to send them an email, too. Perhaps our collective virtual voices will be heard. I hope you have less trouble contacting them than I did.
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