Melina Young

We heard you!

Melina Young on November 1st, 2012 3 Comments

At Verity, we love getting feedback from our members. We use the information we get to help make the credit union better. One example of this has just gone into effect today: the drive thru at our Northgate branch is now open an hour earlier. The branch will open at the same time, but you can use the drive thru a whole hour earlier.

We had several members bring it up and are excited for this change. Do you have a suggestion, question or comment for Verity? Please let us know! We would love to have the opportunity to continue to grow to better serve our members.

Melina Young

My name is Melina Young and I am the director of marketing at Verity Credit Union. I love everything to do with marketing, advertising, public relations and social media – especially all the research that goes into making a product or service really work for our members and making sure the right people hear about it. In addition to my time spent marketing, I have a blog and write about celiac disease, which I was diagnosed with in 2010. Basically, I can’t eat any of those foods we all love that are made with wheat, barley or rye.

I have also recently started running and completed my first 5k in 2011. Some people may not know that I used to do a lot of acting, dancing and singing in my life. I was in a Nike commercial with Gary Payton in junior high (if anyone ever finds the footage please send it my way!) and I used to compete as an opera singer in high school. I almost majored in musical theater in college, but I’m very glad with my decision to study marketing!

3 Responses

  1. Truly Scrumptious says:

    Where’s the best way to give feedback on a policy? I presume not here on this blog, but to give an idea of my concern: when I moved, I had a teller update my address. He also asked if I wanted to update my husband’s address, so I did that. He then said it was “updated everywhere.” Except, as it turns out, my son’s account. We were surprised that, not only was my son’s account not updated (he was 12 years old, so he has a kid’s account under my primary account), but that my son’s account – a child’s checking account!! – was charged a $5 fee for a returned statement. When I asked a teller about a policy of charging a child’s account for a returned statement, I was told curtly, “yep, we still had to send a new statement.” This seems like a ridiculous policy. Either charge the parent account, don’t charge kids’ accounts at all, or have kids’ addresses change with the parent account automatically. I would like to know how to go about getting this policy reviewed. Thanks.

  2. Melina Young says:

    Gosh, we are sorry that happened to you @TrulyScrumptious. If you send me an email with your information offline I can look into it and there might be something we can do to make amends. I can be reached at melinay[at]veritycu[dot]com – I hope to hear from you so Verity can improve. Thanks!

  3. Truly Scrumptious says:

    Thank you!

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