I am a huge fan of a local web comic (actually I am huge fan of the internet in general). As I was laughing at a particular funny comic about the writer’s experiences dealing with a call-in customer service it got me thinking about how lucky I am to not work in one of those kind call centers.

We’ve all called into the call center of DOOM. The call centers where you are told repeatedly how important your call is while being subjected to hold music designed to make your brain ooze out your ears. You hope with all your heart that the phone will be answered by a person with great critical thinking skills and a charming personality only to end up speaking to Marvin the chronically depressed robot, who responds to your questions as if you were speaking in Greek. Luckily we don’t roll that way here.

Not to brag (but I shall anyway) our Member Service Center is not only the bee’s knees, but it is the cat’s pajamas as well. Here are 3 reasons (out of many) why we are so cool:

  • We are local! When you call Member Services you are not calling another country or state.
  • We do not have time limits! Of course we can’t chat all day, but we are not restricted to a set call time. So if you have an issue that is gong to take 20+ minutes to resolve we are not going to try and resolve in 5 minutes.
  • We know lots and lots of stuff! The combined years of experience in Member Services is 66yrs give or take a few months. We know oodles about the banking industry and like nothing more then sharing it with members. It is a rare day when you spend a day being transferred to person after person to get an answer.

So fear not, good citizen, when calling us. No chronically depressed robots with comprehension issues from out of the area will be found here in Verity’s MSC.

Catie Evanovich

No biography available for this author.

4 Responses

  1. Jen says:

    Thank you so much for posting this. I worked at our credit union’s MSC for 5 years and it was the most rewarding and demanding job. Props to local credit union call centers!

  2. Sasha Kemble says:

    Great post, Catie! I love our Member Service Center team; whenever I walk past, there’s this sea of smiling people, happily helping our members!

  3. Kelli says:

    I say thats some good stuff right there!

  4. Julie says:

    Have you ever thought of becoming a teacher? Or doing advertising? It is good to be reminded how good members have it when they call the member services of Verity. Nicely done.

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