A concern that I have come across a lot recently is debit/credit card security. There are a lot of horror stories out there that are unfortunately valid, and I constantly hear of new ways that information is obtained. However, there’s good news! We’re not helpless.

I spend my entire day working with members with the goal to exceed our expectations as a financial institution. One of the ways I do this is by listening to the concerns of our members. A concern that I have come across a lot recently is debit/credit card security. There are a lot of horror stories out there that are unfortunately valid, and I constantly hear of new ways that information is obtained.

However, there’s good news! We’re not helpless. Here are a few tools that are offered to keep your Visa debit or credit card information secure:

  • Visa offers Verified by Visa for internet purchases. You can choose a password that you will need to answer when your card information is used to make a purchase on the internet from participating merchants. Find out more information at visa.com.
  • Zero Liability from Visa means that any unauthorized purchases can be disputed. If you discover any fraudulent purchases, you can retrieve the dispute form at veritycu.com from Quick Links or we can send it to you, and we will take care of the rest.
  • Fraud Monitoring will alert you if any purchases look out of the ordinary. All we need is up-to-date contact information to make sure that we can reach you if suspicious activity is found.

You can help prevent fraud as well. Here are a few things that you can do help protect yourself:

  • Do not give out information to someone who calls you. The most recent scam that I have heard about is a company that already knows your card information (so it seems more legitimate), but they need the 3-digit security code on the back of the card. We will never ask for this. That code is there to prove that the card is in your possession when making purchases where the card is not present.
  • Be aware of ATMs and gas pumps. If it looks like they have been tampered with, or if it looks like there’s more equipment around the card reader than necessary, do not swipe your card through it and notify someone immediately.
  • If you get a call from someone who says they are calling from your financial institution and it seems suspicious, please try to get their name and phone number, hang up, and call us back. We will be able to determine if we actually were trying to contact you, and you can rest assured that you know who you are speaking with. If the call was fraud and we have a name and phone number, then we can investigate where it’s actually coming from and work to stop it.

We all just need to use our resources and trust our judgement. I hope that these tips help, and don’t hesitate to reply if you have more! Don’t forget, the branches and the Member Service Center will always be happy to help.

Karen Scooros

No biography available for this author.

Leave a Reply