What internal best practices do you have that surprises and delights your co-workers?

We hear a lot of talk about measuring external service but what about internal service? Internal service would be the interactions from department to department. Who does your department serves as their customers?

In my mind, the key is to treat co-workers with the same respect as you would a member. The question is what percentage of the time that happens?

Recently, I heard a best practice of one department that checks and returns missed calls. I tried this out. People were genuinely surprised at the follow up.

What internal best practices do you have that surprises and delights your co workers?

Le Ann Langston

Hello! I’m Le Ann Langston and I’m the Director of Member Services Northgate for Verity Credit Union. Member Service Manager is another name for the call center manager. Talking on the phone was a hobby of mine as a teenager and now I have made a career of it. If only I had a cool headset when I was 13! In my spare time I enjoy yoga, writing and reading just about anything. I am slightly addicted to TV and am currently hooked on a number of shows. Given this list of indoor pursuits you may find it hard to believe that I enjoy traveling to new places. Most people would never know that at one point I almost moved to London just for a change of pace.

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