“…my impatience and frustration is heavily tempered by our desire to present a system that not only works right– it must work right the first time.”

As Shari mentions below in her post, Unintended Consequences, our new online banking system will not launch in August as planned, but later in the Fall.

I liken my work on this project to a kid waiting to open their gifts on Christmas morning. I’ve been been good all year (with a little ‘bad’ thrown in to make things interesting), but I know Kris Kringle is going to bring me something pretty cool to unwrap.

I’ve been working on the Online Branch project for well over a year, but the actual work on the Online Branch site (for members and businesses) has taken place for the past 2+ months. The look and feel of the site is clean. Members will be able to do and see more from the first screen they see when they log-in. It will be more secure. An eDocument library will have the ability to present all your statements, notices and tax forms and archive them for up to seven years. I could go on. And I will, once our launch date is firmly in place. You won’t be able to shut me up. 😉

But my impatience and frustration is heavily tempered by our desire to present a system that not only works right– it must work right the first time. My teammates here at Verity, who’ve been a huge part of the testing and vetting process, are with me on this one. In an email I sent to my pilot testers, I wrote:

“When we release the pilot site to you, it needs to be fully functional so that you can report issues that are unique because of the uniquenesss of how you use online services– not because of a programming issue.

Okay– that was the bad news. The good news is that our new website will launch on September 14. I’ll be posting screenshots of our lovely new site in a few weeks. Hang in there– I am!

Laurel McJannet

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3 Responses

  1. Ian says:

    Is everything still on track for the Sept. 14 2009 launch?

    • Laurel McJ says:

      Hi Ian,

      Yes—the new website will launch on September 14. However, Online Branch will not. Look for updates soon on the blog.

  2. willadean t. ross says:

    How do I check balances, pay bills while I wait for on-line banking?

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