Any successful organization has employees that not only provide extrodinary service to the members they serve but also to their fellow employees. This creates an organization that is able to provide a high level of service no matter who you go to. The winner of this month’s EFy Award does just this and directly contributes to our mission statement of, “Enhancing members’ lives through exceptional financial service.”
Here is the nomination made on her behalf:
I would like to nominate Lisa Federspiel for the EFy Award. I believe she should win because of the extraordinary impact she has on both employees and members. However in this nomination I would like to focus on the impact she has on her fellow employees. Personally I rely on her to help with tough loan decisions. When I ask for help she not only provides excellent advice she does it in a way that I never feel like I am imposing on her time. Furthermore she explains the reasoning behind her decisions, empowering me to be able to make them in the future. This directly leads to me being able to give better service to our members.
I have also heard that Lisa helped in the creation of a consumer lending internship. My understanding is this internship has been a way for Lisa to further share her knowledge in developing staff to be effective at looking at loans.
I truly appreciate all she contributes and hope she is recognized.
Justin started his long career at Verity as a summer intern. After leaving to pursue a degree in human resource management at Western Washington University, he returned to what he describes as “one of the strongest environments I have seen in terms of focus on their employees.” During his time here, Verity has been recognized with multiple awards ranging from employee development initiatives to overall work environment. Justin holds an MBA from Seattle University along with being an honors graduate from Western CUNA Management School and a certified Credit Union Development Educator.