Archive for the ‘Member Services Department’ Category

What internal best practices do you have that surprises and delights your co-workers? We hear a lot of talk about measuring external service but what about internal service? Internal service would be the interactions from department to department. Who does your department serves as their customers? In my mind, the key is to treat co-workers…

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Kindergarten is a scary and exciting experience for parents and kids. I love to go rafting so I’m going to compare it to a day on the river. Kindergarten is a scary and exciting experience for parents and kids. I love to go rafting so I’m going to compare it to a day on the…

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This month it seems like a lot of things have come to an end in my life. Saying good bye is never easy! This month it seems like a lot of things have come to an end in my life. My daughter graduated preschool. At the same time, I completed a two year period of…

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