Our Voices

From the Member Solutions:

Photo of Thank You and Beyond

Shannon Callahan on November 29th, 2011 @ 10:22 AM 3 comments


‘Tis the season for being thankful. Personally, I think it is a shame and kind of odd that we need a ‘season’ or even a special day to reflect on the many gifts we have received and continue to enjoy each day. Much like accountability, gratitude is in short supply these times. I struggle with the concept of cramming all my thanks into one day or season, there are enough struggles in life so I am making an effort to spread my gratefulness out quite a bit.

Now that I think about it, I should treat my thanks much in the same manner as I treat my accountability, opting to take care of them the moment they occur. I am thankful for a great number of things right now, not the least of which is my co-worker/associate/teammate/friend, Pam who suggested I write on Thanksgiving.

I am taking this opportunity and the ‘season’ to share this bit of gratitude for some folks I spend every weekday with. I am thankful for the entire Member Solutions team for the under-appreciated work we do for Verity Members and Staff. Our department has a very vital, yet mostly thankless job to do every single day, and each one of us works these jobs not only to the best of our abilities but with the most positive attitudes possible.

The people on my team get me and others laughing when we would be crying. We regularly reduce delinquency in an economy that repeatedly says this is virtually impossible. We provide innumerable services that ultimately help the credit union and the society we are all connected to. We talk with people who are at the lowest of low and experiencing the most unimaginable tragedies in their personal and financial lives. We find ways to make lifelong friends, loyal allies and associates out of some, and others we are able to merely lift their spirits by placing smiles in the moments where otherwise there was just desperation, frustration and anger. Sometimes we bring a breath of reality to a crazy situation and other times we are simply an ear to listen to what so many others before us would not hear. (All this and paperwork too!)

Member Solutions is here at the end of the line. We are the last ones to deal with as lives circle the drain. It is painfully easy to see why many may want to forget about the department that takes care of the very broken among us. What is difficult to do is to step away from the negative stereotype and step up to lift others out of despair. I am thankful to work with a group of individuals who clearly know how to be human and treat all others, no matter their situation, humanely.

Thank you to David, Pam, Vicky, MeLissa, Trevor, Stephanie and Lynnette for continuing to be who you are and doing what you do. You are worthy of great appreciation and praise every day, through all seasons.

This is sadly my final blog post for Our Voices, my final week as an employee of Verity and part of the Member Solutions team. I of course will miss all of you, yet I will get to keep with me- much knowledge, strength of character and the friendships I have gained. I am pleased to remain a Verity Credit Union Member and I will never forget the two years I had the good fortune to work with such amazing people. It has truly been an honor and a privilege. Thank you!

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