Kindergarten is a scary and exciting experience for parents and kids. I love to go rafting so I’m going to compare it to a day on the river.
From the Member Services Department:
What internal best practices do you have that surprises and delights your co-workers?
We hear a lot of talk about measuring external service but what about internal service? Internal service would be the interactions from department to department. Who does your department serves as their customers?
In my mind, the key is to treat co-workers with the same respect as you would a member. The question is what percentage of the time that happens?
Recently, I heard a best practice of one department that checks and returns missed calls. I tried this out. People were genuinely surprised at the follow up.
What internal best practices do you have that surprises and delights your co workers?
This month it seems like a lot of things have come to an end in my life.
An interesting question came up with a friend recently that I wanted to ask everyone. What gets you stressed and has it ever changed?
Parenting amplifies your worst traits.
For the next 25 days I’m going to remember to trust, relax and be thankful.